When you pick up materials at our location, we intend the safety of people, the safety of your vehicle, and security of the material. Our staff often helps customers load materials on/into their vehicles and occasionally offers suggestions to help you load and secure materials. However, even if a member of our staff expresses approval for how your load is secured to your vehicle, in no case will The Deck Superstore assume responsibility for the security of your load. The law holds the licensed driver responsible for the security of the load. It is your (the driver’s) responsibility to (1) load the materials on/into the vehicle and (2) to ensure the security of the load. We can provide a red flag for materials that extend beyond your vehicle to help you comply with the law.
When you direct (or give permission to) our staff to load materials on/into your vehicle or trailer, you assume responsibility for any damage that may occur during or after the loading or securing of materials, including (but not limited to) damage to the material, damage to your vehicle (for example: paint, windows, interior fabric, accessories, etc.) or damage to any person or other property. Our staff, at their discretion, can refuse your request for help to load material on/into your vehicle.
When we bring materials to you, please check that the materials are correct before you leave our location. If you find that we have made an error in pulling your order, we will only correct the error if you return the material to our location; we will not be obligated to correct the error by sending a delivery truck to your job site. Please keep material to be exchanged in original condition.